Voice & Telecommunications Addendum
Last Updated: August 2026
This Voice & Telecommunications Addendum supplements our Standard Terms of Service. These terms apply automatically to the extent your purchased services include traditional VoIP, automated SMS, email pipelines, or custom/programmatic telecom routing.
- Emergency Services (E911) & Address Requirements: For standard VoIP lines, Enhanced 911 (E911) service is provided, but it operates differently than traditional landlines. E911 will not function during power outages, internet failures, or account suspension. You are strictly responsible for maintaining an accurate, registered physical address with us for every line. If an emergency call is placed from a number lacking a valid registered address, upstream carriers assess emergency routing surcharges (typically $75–$100 per call), which will be billed directly to your account. (Note: Programmatic voice routing and automated SMS pipelines do not support emergency calling of any kind.)
- Kari's Law & RAY BAUM'S Act: If you utilize our services to operate a Multi-Line Telephone System (MLTS) or PBX, you are solely responsible for ensuring the system complies with Kari's Law (allowing direct 911 dialing without a prefix) and RAY BAUM's Act (providing a precise "dispatchable location," such as a specific floor or suite number, to emergency responders).
- Call Quality & Network Dependencies: You acknowledge that VoIP and real-time voice routing rely on your local network infrastructure, ISP performance, and local bandwidth. We are not responsible for audio degradation, dropped calls, or latency caused by local network congestion, firewalls, or third-party internet service provider outages.
- Call Recording & Transcription Consent: You acknowledge that our services may include call recording or automated transcription capabilities. You are solely responsible for complying with all federal, state, and local wiretap laws, including obtaining required one-party or two-party consent and providing necessary audible disclosures to callers prior to recording.
- Caller ID Spoofing (STIR/SHAKEN): You may only transmit outbound caller ID numbers that you legally own or have explicit authorization to use. You agree not to manipulate, spoof, or disguise your caller ID in violation of the Truth in Caller ID Act, STIR/SHAKEN protocols, or any FCC regulations regarding Robocall Mitigation.
- Synthetic Voice Impersonation Restrictions: You strictly agree not to use our programmatic routing or automated voice services to clone, mimic, or impersonate the voice of any real person, business entity, or government agency without their express, documented legal authorization.
- International Calling & Toll Fraud: Outbound international calling is disabled by default to prevent unauthorized access and toll fraud. International calling capabilities may be enabled upon written request subject to credit approval. You remain strictly liable for all usage fees originating from your SIP credentials or account, including charges resulting from third-party PBX compromise or toll fraud. Furthermore, routing traffic to countries subject to US embargoes or OFAC sanctions is strictly prohibited.
- Network Abuse & Short-Duration Calls: We reserve the right to suspend service or impose surcharges if your traffic patterns violate upstream carrier limits, including but not limited to generating excessive Short-Duration Calls (calls under 6 seconds) or exceeding permitted Calls Per Second (CPS) thresholds typical of predictive auto-dialers.
- Consent & Compliance (TCPA & State Laws): You are solely responsible for obtaining explicit, legally valid consent from your end-users before utilizing our infrastructure to send automated text messages, emails, or synthetic/automated voice calls. You agree to strictly comply with the federal Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, carrier rules (A2P 10DLC), and all applicable state-level telemarketing laws ("Mini-TCPAs") specific to the destination of your outbound traffic.
- Do Not Call (DNC) & Telemarketing Hours: In addition to TCPA compliance, you agree to routinely scrub your outbound calling and SMS lists against the National Do Not Call Registry and all applicable state-level DNC lists. You further agree to restrict all marketing communications to legally permissible time windows (e.g., 8:00 AM to 9:00 PM local time of the recipient).
- Prohibited Content & Carrier Fines: You may not use our infrastructure for phishing, spoofing, unsolicited robocalling, or transmitting prohibited content (including SHAFT content: Sex, Hate, Alcohol, Firearms, Tobacco). Telecom carriers actively issue severe financial penalties ($500–$10,000 per violation) for non-compliant messaging or spam. You agree to fully indemnify and reimburse us for any carrier fines, legal claims, or regulatory penalties incurred due to your account activity.
- Number Portability (LNP): We will facilitate porting phone numbers to or from our network in accordance with FCC regulations. However, we reserve the right to decline or delay outbound number port requests if your account has an overdue balance or unresolved contractual obligations.
- Customer Proprietary Network Information (CPNI): In providing telecom services, we collect data regarding the quantity, technical configuration, type, destination, and amount of your use of our telecom services (CPNI). You grant us explicit permission to use, disclose, and access your CPNI strictly for the purposes of routing traffic, billing, troubleshooting, and protecting our network from fraud or abuse.
- No Resale of Telecommunications: Our voice and telecom services are provided to you as an end-user. You may not act as a telecom reseller, wholesale provider, or sub-lease SIP trunks and phone numbers to third-party entities under this agreement.
- Regulatory Pass-Through Fees: VoIP services are subject to federal, state, and local telecommunications taxes and regulatory fees (including Universal Service Fund and E911 recovery fees). We reserve the right to pass these mandatory regulatory fees through to your invoice.
Voice & Telecommunications Addendum
Last Updated: August 2026
This Voice & Telecommunications Addendum supplements our Standard Terms of Service. These terms apply automatically to the extent your purchased services include traditional VoIP, automated SMS, email pipelines, or custom/programmatic telecom routing.
- Emergency Services (E911) & Address Requirements: For standard VoIP lines, Enhanced 911 (E911) service is provided, but it operates differently than traditional landlines. E911 will not function during power outages, internet failures, or account suspension. You are strictly responsible for maintaining an accurate, registered physical address with us for every line. If an emergency call is placed from a number lacking a valid registered address, upstream carriers assess emergency routing surcharges (typically $75–$100 per call), which will be billed directly to your account. (Note: Programmatic voice routing and automated SMS pipelines do not support emergency calling of any kind.)
- Kari's Law & RAY BAUM'S Act: If you utilize our services to operate a Multi-Line Telephone System (MLTS) or PBX, you are solely responsible for ensuring the system complies with Kari's Law (allowing direct 911 dialing without a prefix) and RAY BAUM's Act (providing a precise "dispatchable location," such as a specific floor or suite number, to emergency responders).
- Call Quality & Network Dependencies: You acknowledge that VoIP and real-time voice routing rely on your local network infrastructure, ISP performance, and local bandwidth. We are not responsible for audio degradation, dropped calls, or latency caused by local network congestion, firewalls, or third-party internet service provider outages.
- Call Recording & Transcription Consent: You acknowledge that our services may include call recording or automated transcription capabilities. You are solely responsible for complying with all federal, state, and local wiretap laws, including obtaining required one-party or two-party consent and providing necessary audible disclosures to callers prior to recording.
- Caller ID Spoofing (STIR/SHAKEN): You may only transmit outbound caller ID numbers that you legally own or have explicit authorization to use. You agree not to manipulate, spoof, or disguise your caller ID in violation of the Truth in Caller ID Act, STIR/SHAKEN protocols, or any FCC regulations regarding Robocall Mitigation.
- Synthetic Voice Impersonation Restrictions: You strictly agree not to use our programmatic routing or automated voice services to clone, mimic, or impersonate the voice of any real person, business entity, or government agency without their express, documented legal authorization.
- International Calling & Toll Fraud: Outbound international calling is disabled by default to prevent unauthorized access and toll fraud. International calling capabilities may be enabled upon written request subject to credit approval. You remain strictly liable for all usage fees originating from your SIP credentials or account, including charges resulting from third-party PBX compromise or toll fraud. Furthermore, routing traffic to countries subject to US embargoes or OFAC sanctions is strictly prohibited.
- Network Abuse & Short-Duration Calls: We reserve the right to suspend service or impose surcharges if your traffic patterns violate upstream carrier limits, including but not limited to generating excessive Short-Duration Calls (calls under 6 seconds) or exceeding permitted Calls Per Second (CPS) thresholds typical of predictive auto-dialers.
- Consent & Compliance (TCPA & State Laws): You are solely responsible for obtaining explicit, legally valid consent from your end-users before utilizing our infrastructure to send automated text messages, emails, or synthetic/automated voice calls. You agree to strictly comply with the federal Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, carrier rules (A2P 10DLC), and all applicable state-level telemarketing laws ("Mini-TCPAs") specific to the destination of your outbound traffic.
- Do Not Call (DNC) & Telemarketing Hours: In addition to TCPA compliance, you agree to routinely scrub your outbound calling and SMS lists against the National Do Not Call Registry and all applicable state-level DNC lists. You further agree to restrict all marketing communications to legally permissible time windows (e.g., 8:00 AM to 9:00 PM local time of the recipient).
- Prohibited Content & Carrier Fines: You may not use our infrastructure for phishing, spoofing, unsolicited robocalling, or transmitting prohibited content (including SHAFT content: Sex, Hate, Alcohol, Firearms, Tobacco). Telecom carriers actively issue severe financial penalties ($500–$10,000 per violation) for non-compliant messaging or spam. You agree to fully indemnify and reimburse us for any carrier fines, legal claims, or regulatory penalties incurred due to your account activity.
- Number Portability (LNP): We will facilitate porting phone numbers to or from our network in accordance with FCC regulations. However, we reserve the right to decline or delay outbound number port requests if your account has an overdue balance or unresolved contractual obligations.
- Customer Proprietary Network Information (CPNI): In providing telecom services, we collect data regarding the quantity, technical configuration, type, destination, and amount of your use of our telecom services (CPNI). You grant us explicit permission to use, disclose, and access your CPNI strictly for the purposes of routing traffic, billing, troubleshooting, and protecting our network from fraud or abuse.
- No Resale of Telecommunications: Our voice and telecom services are provided to you as an end-user. You may not act as a telecom reseller, wholesale provider, or sub-lease SIP trunks and phone numbers to third-party entities under this agreement.
- Regulatory Pass-Through Fees: VoIP services are subject to federal, state, and local telecommunications taxes and regulatory fees (including Universal Service Fund and E911 recovery fees). We reserve the right to pass these mandatory regulatory fees through to your invoice.